Open figure viewer
Purpose
The purpose of this paper is to examine Gerry Robinson's television series and what lessons the Department of Health might learn from it.
Design/methodology/approach
The paper reviews the recent TV series and draws conclusions from it.
Findings
It is apparent that more might well be achieved by NHS managers leading change via active involvement at the “coal face”. Such a transition would improve morale and would be a move towards establishing an innovative learning culture within NHS organisations. A companion article provides the same service on improving hospital through‐put.
Originality/value
Some useful lessons for the Department of Health are presented.
© Emerald Group Publishing Limited
2008
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