Keywords: Customer requirements
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Journal Articles
Leadersh Health Serv (Bradf Engl) (2013) 26 (3): 175–183.
Published: 19 July 2013
... to see how well the service quality attributers are able to satisfy customer needs and findings were transferred to QFD. Application of QFD to healthcare satisfaction is shown in the house of quality (HOQ) illustrated in Figure 1 . Figure 1 shows the customer requirements, technical...

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