...Robert van Kleeff; Jasmijn van Harten; Eva Knies Purpose This study aims to examine to what extent the relationships between hospital workers’ perceptions of lean leadership behaviour, their engagement and the hospital unit’s perceived performance are mediated by job demands. Design/methodology...

... multiple efforts to enact ideas of coproduction might improve services. Each chapter describes a different coproduction project: different definitions of coproduction, different processes and different degrees of engagement, reach and impact. However, the positive intentions of the authors were all...

... engagement surveys through which physicians identified effective performance feedback as a priority. In 2013, physicians primarily affiliated with the organization participated in a performance feedback process, and physician satisfaction and participant perceptions were explored through participant survey...

...Simon L. Albrecht; Manuela Andreetta Purpose This study seeks to extend research on the relationship between empowering leadership, empowerment and outcome variables by examining the mediating role of employee engagement. More specifically, the study sets out to test whether employee engagement...