...Ingrid Marie Leikvoll Oskarsson; Tonje Hungnes Purpose This study aims to explore how frontline managers (FLMs) in Norwegian municipal health care perceive the relevance and practical usefulness of the management competency assessment partnership ( MCAP ) competency model. While competency models...

... care workers’ well-being. The purpose of this study was to map the existing research on frontline managers’ interactional and discursive practices in older people care services, focusing specifically on what managers accomplish through talk. Design/methodology/approach This study identified...

... among managers at all levels of organization (horizontal and vertical). Originality/value Paying attention to the quantity and quality of interaction and to structural solutions in the organization can affect the sense of belonging among frontline managers and middle managers. A total of 135...

...Mai-Stiina Lampinen; ElinaAnnikki Suutala; Anne Irmeli Konu Purpose The purpose of this paper is to examine how factors associated with a sense of community in the workplace are connected with organizational commitment and the quality of services among frontline managers and middle managers...