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Keywords: Hospitalist physician
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Journal Articles
Impact of service attributes on customer satisfaction and loyalty in a healthcare context
Available to Purchase
Journal:
Leadership in Health Services
Leadersh Health Serv (Bradf Engl) (2015) 28 (2): 149–166.
Published: 05 May 2015
...Subash Lonial; P.S. Raju Purpose – The purpose of this paper is to examine the role of perceived service attributes in the development of overall customer satisfaction (OCS) and customer loyalty (CL) in a health-care setting. This paper also sheds light on the role of hospitalist physicians (HPs...
