...Kamal Gulati; Julie Davies; Angel Rajan Singh Purpose The purpose of this paper is to understand the non-clinical challenges of physicians in northern India and to re-imagine an alternative scenario of hybrid professional medical management and leadership where physicians enact roles as strategic...

...Kamal Gulati; Angel Rajan Singh; Shakti Kumar Gupta; Chitra Sarkar Purpose Leadership skills are vital for efficient delivery of health reforms. India, a low- and middle-income country, is transforming its public health care significantly. The health workforce, particularly doctors, however lacks...

...Kamal Gulati; Jamiu Busari Purpose In January 2021, India launched the world’s most extensive vaccination campaign against COVID-19. It is estimated that India would need to vaccinate over a billion people to achieve herd immunity. Even though the Indian Government focuses on improving...

...Kamal Gulati; Angel Rajan Singh; Sachin Kumar; Vivek Verma; Shakti Kumar Gupta; Chitra Sarkar Purpose The purpose of this study was to evaluate the impact of leadership development programme on enhancing leadership competencies of physicians in India. Assessment of leadership competencies...

... be utilized to provide similar results across the world. Design/methodology/approach – This paper is based on a qualitative case study carried out by a master’s student implementing lean at a hospital in India. Findings – This paper finds that lean tools such as value-stream mapping and root cause...

... metropolitan cities of India. Nonetheless, the study provides valuable insights into the patient satisfaction dimensions in an Indian context and how those dimensions affected patient’s overall satisfaction. Practical implications – Hospitals, in general, can use the study findings to measure and improve...

... of North India. Raman Sharma can be contacted at: drramansharmamha@rediffmail.com or drramansharmamha@gmail.com © Emerald Group Publishing Limited 2011 It was found in this study that the patients' feedback was useful for identifying problems in routine practice. Satisfaction surveys...

... of Medical Research, Chandigarh or the All India Institute of Medical Sciences, New Delhi. Design/methodology/approach A MAS is a software entity wherein agent metaphor is used to represent human‐like intelligence and behavior. These agents are distributed over geographical areas and are part of software...