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Keywords: Lean manufacturing
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Journal Articles
Leadersh Health Serv (Bradf Engl) (2014) 27 (3): 255–267.
Published: 01 July 2014
...Abdelhakim Abdelhadi; Mwafak Shakoor Purpose – The purpose of this paper is to present a new approach to measure the service quality provided by a public health-care service provider using the lean manufacturing concept. The research shows that the adoption of lean manufacturing principles...

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