... at: k.aij@vumc.nl © Emerald Group Publishing Limited 2015 Performance Health leadership competencies Process management Management effectiveness Hospitals Measurement Over the past decades, the US health-care system has faced serious challenges. There has been an increase...

... Limited 2013 Health care Strategic planning Business strategy Leadership Evidence‐based practice Process management While literature provides great examples for the effective management of logistics (outside of health care organizations) little information is directly concerned...

... variability of responses. © MCB UP Limited 2003 Health services sector Process management Hospitals Quality systems In recent years, there has been much interest in the applications of Six Sigma statistical techniques to process improvement (Breyfogle, 1999). Traditional...

... of the referral (how soon does client need to be seen?) 5 Can the patient attend an out‐patient clinic, or is a domiciliary visit necessary? Health care Older people Process management Evaluation Hospitals Canada The following tools and methodology were developed to capture the data...