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Keywords: Quality function deployment
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Journal Articles
QFD application using SERVQUAL for private hospitals: a case study
Available to Purchase
Journal:
Leadership in Health Services
Leadersh Health Serv (Bradf Engl) (2013) 26 (3): 175–183.
Published: 19 July 2013
...Madhav Sinha; Hatice Camgöz‐Akdağ; Mehveş Tarım; Subash Lonial; Alim Yatkın Purpose The purpose of this paper is to describe how quality function deployment (QFD) methodology was employed for translating customer needs and expectations into the quality characteristics in a private healthcare...
