Update search
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
NARROW
Format
Journal
Type
Date
Availability
1-3 of 3
Keywords: SERVQUAL
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Sort by
Journal Articles
Journal:
Leadership in Health Services
Leadersh Health Serv (Bradf Engl) (2013) 26 (4): 338–355.
Published: 30 September 2013
...; and finally to use the results of the data collected to suggest improving service quality. Design/methodology/approach – A cross-sectional field study was conducted among 400 hospital out-patients in Thailand. The researchers administered the SERVQUAL instrument in order to assess the applicability...
Journal Articles
Journal:
Leadership in Health Services
Leadersh Health Serv (Bradf Engl) (2013) 26 (3): 175–183.
Published: 19 July 2013
... setting. This case study illustrates how an existing approach of SERVQUAL and QFD integration can be applied for quality improvement. Design/methodology/approach Integrating SERVQUAL into QFD to set the success factors to improve quality in the healthcare industry is the main aim of this paper...
Journal Articles
Journal:
Leadership in Health Services
Int J Health Care Qual Assur Inc Leadersh Health Serv (2006) 19 (2): 1–10.
Published: 01 April 2006
...Tolga Taner; Jiju Antony Purpose The aim of this article is to examine the differences in service quality between public and private hospitals in Turkey. Design/methodology/approach This study applies the principles behind the SERVQUAL model and compares Turkey's public and private hospital...
