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Keywords: SERVQUAL
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Journal Articles
Measuring hospital out-patient service quality in Thailand
Available to Purchase
Journal:
Leadership in Health Services
Leadersh Health Serv (Bradf Engl) (2013) 26 (4): 338–355.
Published: 30 September 2013
...; and finally to use the results of the data collected to suggest improving service quality. Design/methodology/approach – A cross-sectional field study was conducted among 400 hospital out-patients in Thailand. The researchers administered the SERVQUAL instrument in order to assess the applicability...
Journal Articles
QFD application using SERVQUAL for private hospitals: a case study
Available to Purchase
Journal:
Leadership in Health Services
Leadersh Health Serv (Bradf Engl) (2013) 26 (3): 175–183.
Published: 19 July 2013
... setting. This case study illustrates how an existing approach of SERVQUAL and QFD integration can be applied for quality improvement. Design/methodology/approach Integrating SERVQUAL into QFD to set the success factors to improve quality in the healthcare industry is the main aim of this paper...
Journal Articles
Comparing public and private hospital care service quality in Turkey
Available to Purchase
Journal:
Leadership in Health Services
Int J Health Care Qual Assur Inc Leadersh Health Serv (2006) 19 (2): 1–10.
Published: 01 April 2006
...Tolga Taner; Jiju Antony Purpose The aim of this article is to examine the differences in service quality between public and private hospitals in Turkey. Design/methodology/approach This study applies the principles behind the SERVQUAL model and compares Turkey's public and private hospital...
