.... A privately‐held university hospital, within the city of Istanbul in Turkey, was selected as the sampling frame. A SERVQUAL‐type of questionnaire was used and a total of 250 questionnaires were distributed and 210 of them were received. Usable responses were 170, comprising a response rate of 68 percent...

...Tolga Taner; Jiju Antony Purpose The aim of this article is to examine the differences in service quality between public and private hospitals in Turkey. Design/methodology/approach This study applies the principles behind the SERVQUAL model and compares Turkey's public and private hospital...