Keywords: Validity and reliability
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Journal Articles
Journal Articles
Leadersh Health Serv (Bradf Engl) (2012) 25 (1): 27–38.
Published: 27 January 2012
...Noor Hazilah Abd Manaf; Dinon Mohd; Kalthom Abdullah Purpose Patient satisfaction of healthcare organisation is often used as a measure of organisational efficiency. However, there is a need for valid and reliable instruments to be used in order to ensure that the findings are accurate. This paper...

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