..., staff and patient satisfaction (Brandao de Souza, 2009 ; Cheng et al., 2015 ; Costa and Godinho Filho, 2016). For example, Chiarini (2013) used Lean tools such as value stream mapping, spaghetti diagram and activity worksheet to reduce lead time which related to patient transportation from...

... be utilized to provide similar results across the world. Design/methodology/approach – This paper is based on a qualitative case study carried out by a master’s student implementing lean at a hospital in India. Findings – This paper finds that lean tools such as value-stream mapping and root cause...

... are required to undertake unnecessary walking distances around the benches to access medications and complete the prescription. Abdelhakim Abdelhadi can be contacted at: tungrah@yahoo.com © Emerald Group Publishing Limited 2014 Benchmarking Efficiency Value stream mapping Lean...