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Volume 16, Issue 3-4
1 December 1998
Library Hi Tech Cover Image for Volume 16, Issue 3-4
Case Report| December 01 1998

Section 5: Electronic library production support: the library technology group help desk

Publisher: Emerald Publishing
Online ISSN: 2054-166X
Print ISSN: 0737-8831
© MCB UP Limited
1998
Library Hi Tech (1998) 16 (3-4): 125–131.
https://doi.org/10.1108/07378839810305972

The library technology group help desk is described, and the tools, procedures, and personnel for providing technical support to the campus libraries and library production systems are explained. Library production systems include both the public EL and the services and applications used by library staff to do their work. Developing and supporting the SilverPlatter ERL and Beilstein Minerva Consortium databases is also covered.

Keywords: Academic libraries, Helpdesks, Databases
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© MCB UP Limited
1998
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