...Craig Allan Presents a case study of the Library Technology Group Helpdesk at the University of Wisconsin covering the procedures, methods and tools used to support workflow efficiency and productivity. Shows how some of these assist the internal operations of the helpdesk as a technical support...

... used by library staff to do their work. Developing and supporting the SilverPlatter ERL and Beilstein Minerva Consortium databases is also covered. © MCB UP Limited 1998 Academic libraries Helpdesks Databases ...

... and co‐ordination with the software vendor and resource supplier. Presents a model for future shared database support and considers new upgrades which have helped to address some issues. © MCB UP Limited 1998 Helpdesks Wisconsin University Databases Vendors ...

..., emphasis is being placed on the intelligent network. The federated model of support for this environment is viewed as being one solution to providing key information support to clients at the point closest to where and when they are needed. © MCB UP Limited 1998 Computer bureaux Helpdesks...