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Keywords: service industries, management of
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Case Studies
Case Provider:
Darden Business Publishing Cases
Darden Business Publishing Cases 1–11.
Published: 20 January 2017
... the permission of the Darden School Foundation. Rev. 12/92. operations management planning productivity queuing service industries, management of Services In January 1984, Bill Sullivan, vice president of American Express Business Travel, was reviewing his department's 1983 results, which...
