... MBA class on the management of service operations. In time, some higher-quality hotels also began to partner with OYO in order to benefit from its technology and expertise. If the standard of service was already high enough to avoid capital improvements, OYO would buy rooms at a bulk discount...

..., photocopying, recording, or otherwise—without the permission of the Darden School Foundation. productivity quality service operations mangement of waiting-line analysis Entertainment/Leisure/Sports In January 1992, Bill O'Brien, vice president of the Megacard Corporation's Business Travel...