... of administrative problems. Crisis Communication Reputation Stakeholders Oilfield services company Medium A blowout (Exhibit 1) that occurred in Well No. 5 in Baghjan, Assam, in May 2020 sent shockwaves across the oil-rich region. No immediate human casualties were reported...

... communication, Maggi was able to rekindle the emotional connect with the consumer and surge back. On 30 November 2019 despite loss of market share, consumer faith and trust in 2015, Nestlé India was trading at INR 14,453/55 (NSE/BSE;~US$225) per share after hitting a record low of INR 4981 (~US$76) on 29...

...Asha Kaul; Sobhesh Kumar Agarwalla On March 18, 2019, Yuvraj Mehta, head Corporate Brand Management & Communications (CBMC) at Larsen & Toubro (L&T), heard about negative media narratives against L&T, following a high-profile merger and acquisition (M&A) between the company...

... and domestic passengers are already on board when they face this five-hour delay. The case provides a rich context to discuss issues related to difficult communication and persuasion during crisis. The captain communicates with the passengers, through a series of announcements, with updates on the situation...

..., General Manager & Head Corporate Communications (LTMRHL). The authors would like to acknowledge the research support of Rahul Shukla and Girija Shankar Semuwal, AA, Communication Area, IIMA in the writing of the case. 26 08 2020 Transport Large On March 6, 2015...

...Promila Agarwal Ostensibly the case is about an employee resigning from the organization due to lack of support, job clarity, and information about reporting structure. It addresses issues of socialization process, performance appraisal, and communication issue between colleagues in a consulting...

... in winning its highest number of medals at any summer Olympics. Buoyed by this success, OGQ has set up a target of achieving eight Olympic medals at the 2016 Rio Olympic Games. With OGQ relying on donations to support the athletes, the challenge is to market the Olympic cause by creating, communicating...

...Varun Khanna; Asha Kaul In 2009, Brigade Enterprises Limited, with operations in the real estate sector and construction in South India, prepared a blueprint for implementing Total Transformation in the organization. A central communication channel was identified as a “must” area for improvement...

... visits to the jail and various outlets, and undertook a number of surveys by interacting with various concerning parties. Branding Distribution Communication Packaging Rehabilitation of prisoners Jail Large Tihar Jail products were sold in the outlets in the following...