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Volume 21, Issue 7
1 October 2000
Library Management Cover Image for Volume 21, Issue 7
Research Article| October 01 2000

Quality management theory and practice: some observations of practices in Australian academic libraries Available to Purchase

Lawrence W.H. Tam
Lawrence W.H. Tam
Lawrence W.H. Tam is Deputy Librarian, University of Hong Kong, Hong Kong, PRC.
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-7921
Print ISSN: 0143-5124
© MCB UP Limited
2000
Library Management (2000) 21 (7): 349–356.
https://doi.org/10.1108/01435120010338784

An outline of the theory and elements of quality management employing Deming’s method is used to compare practices in several academic libraries in Australia. Discussion is based on personal observation of theory and practice.

Keywords:
University libraries, Quality management, Australia
© MCB UP Limited
2000
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