... employing this methodology with library staff. This paper fills some of the gaps. © Emerald Group Publishing Limited 2010 Focus groups Best practice Employees Library management Business planning Focus group research is a valuable way to “explore people's perceptions, impressions...

... reviews the important concepts involving employee creativity and its successful management in the organizational setting. This is accomplished by reviewing the relevant literature assembled from the social, psychological, management, organizational and library sciences. Findings Intrinsic motivation...

... issues which may impact on an employee's capacity to do their work well; measure and discuss achievement and performance against objectives; recognise and acknowledge superior performance; identifying and honestly focus on areas where performance goals are not being achieved; and act...

... the facts of the case and that if he decides and takes action in ignorance if some vital piece of information, or without the employee being given the chance to tell or state his side of the story, the manger lays himself open to all kinds of accusation and injustice. Appleby (1994) asserts...

... Personnel management Employees Behaviour Some people are born difficult; some achieve difficult‐ness; and some have difficult‐ness thrust upon them. The first can sometimes, with help, grow out of being difficult; while the last, who become difficult in reaction to impossible circumstances, shift...

...Judith Broady‐Preston; Lucy Steel Reports a survey undertaken in 2001 which examined employee satisfaction and customer orientation in a sample of six public library authorities in London. It forms part of a larger investigation into the evolution of internal marketing within these organisations...

... Limited 2002 Libraries Management Workplace learning Training Continuing development Employees Staff in academic libraries work in a dynamic environment, having to update their skills on an almost continuous basis. As Oldroyd (1996) observed: “the only constant factor … seems...

... been widely discussed as school bussing and integration. Equal opportunities Public libraries USA Library users Employees Minorities While the full‐scale discussion of the challenge of diversity did not begin in the USA until the 1980s, for black Americans it really began during...

.... There are papers that focus on the management of diversity in tertiary institutions (Winston and Li, 2000; Williams, 1999; Edwards, 1999; Norris, 1997). © MCB UP Limited 2002 Equal opportunities Libraries Information services South Africa Employees Diversity is a controversial social...

...Anne Bell Barbara   Allan . Training Skills for Information and Library Staff . London : Library Association Publishing   2000 . 224 pp. , ISBN: 1‐85604‐372‐X   £34.95, paperback © MCB UP Limited 2001 --> Libraries Training techniques Employees...

... and practising the softer, interpersonal skills. I think both are essential for academic libraries to deal effectively with perpetual change over the next few years. © MCB UP Limited 2001 Academic libraries Organizational change Technological change Employees Librarians Management...

... facilities and employee empowerment, together with poor management, working environment, relationship among staff, and inefficient use of human and material resources. The authors suggest that a serious culture change is required which would involve modifying both management and employees attitudes towards...

... were: © MCB UP Limited 2000 Public libraries Employees Recruitment Retention Career development If the public library service is to function effectively it must be able to draw on an adequate supply of appropriately trained staff. Ensuring and maintaining this supply requires...

... access. Examines these three categories of service for their suitability, and considers funding, methods of publicity and the control processes necessary to continuity of service effectiveness. © MCB UP Limited 1997 Distribution systems Employees Information services Public libraries...

... and discusses the discrepancies between the needs and wants of this client group, and the services which are provided for them. In addition, delineates the barriers to their use of libraries. © MCB UP Limited 1997 Library services Marketing mix Public libraries Services marketing Employees...

... as one of its components. This facility does not, however, cover state universities. Several writers have attempted to study what motivation is and why it is important. Before the twentieth century, it was believed that employees had few rights and that paying them a wage was enough to ensure...

... with the external customer, is to encourage all employees to identify those to whom they provide a service and to view those people as their internal customers. In this way the customer orientation can permeate the organization. 3 Employee involvement. Employee involvement follows automatically from...

... behaviour into nine distinct types. Each type, usually referred to by its number, is unique. Knowledge of the enneagram will enable you to predict a person’s response in various situations. The authors have adapted common responses to library situations. © MCB UP Limited 1996 Employees Libraries...

... in a library organization. Proves the thesis that PBO is more crucial than MBO. Advances suggestions to avert PD. © MCB UP Limited 1996 Employees Libraries Management Performance Every organization is usually set up with a specific mission and mandate. It therefore becomes the primary...

... of women part‐time employees than men[ 10 , Table I], although proportionately the greater increase has been among men part‐time employees. The changes in labour market activity indicated above, may be attributed, according to Beatson[ 8 ], to four developments. First, the impact of increasingly global...