... of three universities merged in 2001 and the new merging in 2010, when two more universities joined the library cooperation, is discussed. Key factors of quality management in a joint bilingual library are analysed. Findings The synergetic effects of such a library are numerous when it comes...

... and utilize and share the things learned is essential (Giesecke and McNeil, 2004 ; Rowley, 1997). In our case we added here the quality management as one component for the knowledge management in a learning organization including the requirement of documenting the library's functioning and basing...

... the Universities of Joensuu and Kuopio. The merger started in 2007 and in 2008 and 2009 there was a reorganisation of the two previous libraries' management and service provision to create a single new library. The quality management system that the library has been building was used in this process. This paper...

... no longer be ignored, it is a core part of library business; and the web is changing expectations and behaviour. and the consequences arising from meeting those challenges: Libraries Organizational change Quality management Change management Universities Australia This conference...

...Núria Balagué; Jarmo Saarti Purpose The purpose of the paper is to benchmark two ISO 9001:2000 based quality management systems, one in the Universitat Autònoma de Barcelona, Spain, and the other in Kuopio University, Finland. Design/methodology/approach The paper is a case study in which both...

...Núria Balagué Purpose The purpose of the paper is to describe the main features of a university library quality management system, focusing specially on internal auditing. Design/methodology/approach Adopting a case study approach, the paper attempts to show how auditing is a useful...

... services is the implementation of a well‐known quality management system such as the ISO 9001:2000. This paper aims to investigate and empirically assess the current issues and the perceptions for quality management systems implementation in Greek academic libraries. Design/methodology/approach...

...Kiran Kaur; Pauziaah Mohamad; Sossamma George Purpose This paper aims to describe the steps in attaining the ISO 9001:2000 quality management system certification at the University of Malaya Library. Design/methodology/approach This article includes description of the planning, implementation...

... and impact assessment regimes that currently impact on public and academic libraries in the UK, and to explore the challenges for managers in finding their path through this quality maze. Much of the literature focuses on individual initiatives, with little reference to the wider quality management context...

...Arja Juntunen; Tuulevi Ovaska; Jarmo Saarti; Liisa Salmi Purpose To present the process of creating the quality management system of the Kuopio University Library (Finland) and its auditing. Design/methodology/approach Case study of the Library's quality management system's building process...

... community have responsibilities for supporting the library service as a means of self‐development and local development and that lifelong learning should be encouraged. © MCB UP Limited 2001 Public libraries Libary users Performance indicators Quality management Shanghai Library...

... requirements and technical requirements of LIS. The matrix was constructed following the steps outlined below: Quality function deployment Quality management Special libraries Libraries Management Hong Kong Good quality is not only concerned with conformance to specifications, but also drives...

... Limited 2000 Public libraries Quality management Planning Research methodology The Library and Information Commission (LIC) funded the Developing Research in Public Libraries (DRIPL) project (1997‐1999) which reviewed research activity and attitudes to research and to its...

... by 202 members of staff of the library, among which 327 came from 133 staff members from the User Service Department. © MCB UP Limited 2000 China Public libraries Quality management Since 1995, Shanghai has launched quality service campaigns in 21 service sectors: hospitals...

...Lawrence W.H. Tam An outline of the theory and elements of quality management employing Deming’s method is used to compare practices in several academic libraries in Australia. Discussion is based on personal observation of theory and practice. The University of Melbourne Library tackled...

...). According to Zeithaml (1991), four elements must be addressed in order to exceed customer expectations: © MCB UP Limited 1999 Academic libraries Quality management Performance measurement Botswana Surveys Conventionally, academic library information service is measured...

... environment is described. Managing the task in the Danish Library Centre is included in a quality‐management system, certified according to the ISO 9001 standard. Producing the National Bibliography is expected to be called for tender in the mid‐1990s. © MCB UP Limited 1994 Cataloguing Contracts...

... database could be of use for quality control of the database. Now we have "quality circles" and "total quality management", but these seem to be more about participative problem solving than the sort of systematic search after quality with which Lancaster was concerned. The current interest in "quality...