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Keywords: Feedback seeking
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Journal Articles
The role of leadership and engagement in call center performance: answering the call in Peru
Available to Purchase
Leadership & Organization Development Journal (2021) 42 (2): 265–288.
Published: 31 December 2020
...Rachel Gabel Shemueli; Mary F. Sully de Luque; Danae Bahamonde Purpose To examine the effects of leadership style on in-role performance through feedback seeking behavior (FSB) and engagement using the job demands resource theory (JD-R). Design/methodology/approach The sample consisted of 152...
