... centre environments, the problems of remote leadership and the rise in contingent workforce. © MCB UP Limited 2003 Work organization Work teams Call centres Workforce Leadership Temporary workers Contemporary organizations face increasing pressures to achieve higher and higher levels...

...Lawson K. Savery Suggests that, owing to changes in the business environment, leadership rather than management is needed. Proposes, also, that a co‐operative relationship between the management and the workforce should be encouraged. Posits that there is a relationship between perceived...

.... Practitioners are advised to introduce the subject of managing differences in the workforce in a manner that initiates change in the client system without bringing about rejection. The preparation of the system for such an intervention and the strategic design of diversity‐based programmes can lead...