Issues

A symbiosis of quality and innovation in SMEs: amultiple case study analysis

Rodney McAdam; Gren Armstrong
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Service quality performance measurement in public/private sectors

Stewart Black; Senga Briggs; William Keogh
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Chief executives – hear thyselves: leadership requirements for 5‐S/TQM implementation in healthcare

Uche Nwabueze
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Auditing of environmental management systems: alegitimacy theory perspective

Dennis W. Taylor; Maliah Sulaiman; Michael Sheahan
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Managerial auditing the WorldCup

Samuel K.M. Ho
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