...Y.K. Ip; L.C. Koo The hybrid of the balanced scorecard, SWOT analysis and quality function deployment creates a pragmatic approach for managerial and consultant practitioners to translate vague strategy into action. Sun Tzu's Art of War is further incorporated to develop a more structured strategic...

...K. Chan; S.F. Chan; Catherine Chan This paper describes a project which uses the quality‐function‐deployment technique to improve a distance‐learning program, operated by a government training organization in Hong Kong, for junior staff in the clothing‐manufacturing industry. The scope...

... in this new turbulent environment. © MCB UP Limited 2002 Total quality management Quality function deployment Strategy Internet There is an old Japanese proverb that goes: “Strategy without action is only a day‐dream, but action without strategy is a nightmare”. As the business...

...N. Parkin; M.J. Linsley; J.F.L. Chan; D.J. Stewardson This paper analyses the activities that are taking place to introduce quality function deployment (QFD) into an original equipment manufacturer (OEM). QFD literature presents many different types of planning tools and techniques that can be used...

.... Then the next step is to analyse the MBNQA education criteria 1999 for education performance excellence using quality function deployment (QFD) methodology. © MCB UP Limited 2000 The SWOT analysis is the process of analysing organisations and their environments based on their strengths, weaknesses...