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This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/13683040210451714. When citing the article, please cite: Jonas Hansson, Henrik Eriksson, (2002), “The impact of TQM on financial performance”, Measuring Business Excellence, Vol. 6 Iss: 4, pp. 44 - 54.
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2003
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