Quest for Excellence Conference XIV 7-10 April 2002, Washington, DC, USA

Quest for Excellence Conference XIV 7-10 April 2002, Washington, DC, USA

This official conference of the Malcolm Baldrige National Quality Award provides a forum for Baldrige Award recipients to share their performance practices with worldwide leaders in business, education, healthcare and not-for-profit organizations. Learn how role model organizations keep their performance practices current with business needs and directions.

For full conference details, visit http://www.quality. nist.gov/Quest_for_Excellence.htm

The 2002 Performance Measurement Conference – Beyond Measurement to Management 16-18 April 2002, New York, USA

A conference which will help you overcome the key concerns and obstacles to developing performance measures using best practices.

For more information, visit http://www.conference-board.org/performancesd.htm

Call for Papers for The 7th World Congress for Total Quality Management (Business Excellence – Make it Happen!) 25-27 June 2002, Verona, Italy

Practitioners and academic researchers are invited to submit an abstract by 25 January 2002 for consideration. Manuscripts should be submitted by 15 April 2002. Submissions are invited on a range of topics from knowledge and creation management to customer satisfaction.

For more details contact: Claudio.baccarani@univr.it