The values of strategic deployment

President and Chief Executive Officer of Juran Institute at the firm’s world headquarters in Wilton, Connecticut, USA, is responsible for the development and implementation of breakthrough improvement processes for a wide variety of organizations throughout the world. Widely published as an author and speaker at industry events, he is a recognized management and training expert in Six Sigma quality and design initiatives, strategic deployment and other business solutions. He has served as an adjunct professor of global quality management and holds BS and MBA degrees. Web site:jdefeo@juran.com; USA: (203) 834‐1700.

Managing Director for Juran Institute, B.V. in Amsterdam, The Netherlands, is responsible for developing and implementing corporate strategies with business solutions for a wide range of organizations. He is a leader for Six Sigma quality implementation in Europe and leads the Institute’s Web‐based benchmarking services for various industries. He holds a master’s degree in business economics and attended the European School of Management business course – a three‐year MBA program.  Juran Institute provides all levels of management worldwide with business solutions and organizational training to improve the effectiveness, efficiency and quality of virtually every operation performed by an organization and its employees – including design, manufacturing, inventory, delivery and all transactional processes to Six Sigma levels. Its heritage goes back many decades to when Dr Joseph M. Juran, Chairman Emeritus and founder of the Institute, began pioneering work in managing for quality. Known by many as the father of the modern quality movement, he and his associates established themselves as innovators in this field before it became a revolution in the 1970s and 1980s. Web site: ajanssen@juran.com; The Netherlands: 31 20 305 2782.