Issues

The values of strategic deployment

Joseph A. DeFeo; Alexander Janssen
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Evaluation of business strategies in the UK construction engineering consultancy

Silas Yisa; David J. Edwards
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The corporate strategic‐operational divide and TQM

Denis Leonard; Rodney McAdam
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On the development of a case‐based supplier management tool for multi‐national manufacturers

K.L. Choy; W.B. Lee
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Editorial

Avarice and markets

Doug Hensler
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Events

Quest for Excellence Conference XIV 7-10 April 2002, Washington, DC, USA

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Focus on books

Focus on books

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Focus on the Net

Focus on the Net

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Key readings

Key readings

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News focus

New quality standard puts spotlight on the customer

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Note from the publisher

Note from the publisher

John McHale
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Quality focus

Continuous learning and continuous improvement

John Peters
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When actions speak louder than ISOs

John Peters
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Continuous improvement: the ten essential criteria

John Peters
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A comparison of Australian firms and their use of continuous improvement tools

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The ins and outs of internal customer service

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Improving service quality: a tale of two operations

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Spotlight

Spotlight on Claus Møller

Claus Møller
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