Focus on books
Quality Management Systems: A Practical Guide for Improvement
H.S. GitlowSt Lucie Press2001ISBN: 1574442619$39.95
Defines the challenge of quality as being to supply something that customers want or need, or you think they will purchase, that not only meets or exceeds their expectations but also can be produced at an acceptable cost. Shows that the key to maintaining and improving quality lies in the continual improvement of the process. Presents a model of quality management that combines the theoretical base of Dr W. Edwards Deming, the father of the quality management movement, and the practical techniques of Japanese organizations, into a useful application for professionals seeking high-quality performance. Provides plenty to interest specialists in quality.
Kaizen Strategies for Improving Team Performance: How to Accelerate Team Development and Enhance Team Productivity
M. Colenso (Ed.)Prentice-Hall2000ISBN: 0273639862£24.99
Describes the kaizen system of continual and gradual improvement through evolution rather than revolution, with everything able to be improved. Shows kaizen to be a very harmonious and understanding people-management approach which demands caring and sharing at all levels and in all situations. Demonstrates how it is applied to teams that are given empowerment rather than tasking; "HOT" teams – honest, open and trusting; how to deal with problems; and the practice of virtual teams and teams of the future. Includes case studies and practical examples of the application of kaizen in firms.
