Issues

Book Review

How to Measure Customer Satisfaction (2nd Edition)

K. Narasimhan
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Strategic or operational perspectives on performance: what is prioritized in a large construction company?

Peter Samuelsson; Per Ekendahl; Petter Ekevärn
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An analysis of European textile sector competitiveness

Nicholas Bilalis; Luk N. Van Wassenhove; Emmanuel Maravelakis; Andreas Enders; Vassilis Moustakis; Aristomenis Antoniadis
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Using a “balanced approach” to measure merchandising supplier performance

Tami L. Knotts; Stephen C. Jones; Gerald G. Udell
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The effect of manufacturing strategies on financial performance

Halim Kazan; Gökhan Özer; Ayşe Tansel Çetin
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Editorial

Editorial

Mike Bourne
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Focus on … human resources

Investigating the link between quality improvement efforts and strategic HRM in selected Greek industrial organizations implementing the new ISO 9000:2000

Fotis Vouzas
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Assessing the value of international workers

Giovanni Schiuma
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News, publications and reviews

Events

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