...Khleef Alkhawaldeh Purpose Creating, enhancing and sustaining a culture of quality is critical to business continuity and sustainability. It is necessary to study the enablers and motivators, specifically excellence in building work teams and its relationship to the culture of quality. This study...

...Mathupayas Thongmak Purpose This paper aims to analyze the websites of small- and medium-sized enterprises (SMEs) and large companies in various industries in Thailand using an automated evaluation tool and explores the association between website quality and business success. Design...

...Alberto Sardi; Enrico Sorano; Anna Guerrieri; Umberto Fiandra Purpose To improve the performance both in terms of patient safety and quality of treatments, this research studies one of the most delicate processes of health organizations, that is to say, the clinical risk management in maternal...

...Flevy Lasrado Purpose While the literature has examined various motives and benefits of quality management frameworks, it is limited with respect to marketing related motives and benefits. More specifically, previous research has not considered empirically the relationship between marketing...

...Rajiv Sharma; Manjeet Kharub Purpose – The purpose of this paper is to provide a conceptual framework which connects theory with straightforward application of statistical process control (SPC) in discovering and analyzing causes of variation to eliminate quality problems, which not only helps...

...K. Narasimhan D.   Hoyle . ISO 9000 Quality Systems Handbook (5th ed.) . Butterworth Heinemann , 2006 . 694 pp. , ISBN: 0‐7506‐5844‐4   £34.99 (soft back) © Emerald Group Publishing Limited 2008 --> David Hoyle has over 30 years experience in quality management...

... of producer activities on customer value. Findings Measuring customer value is necessary to capture the essential meaning of quality. However, the existing tools to measure customer value do not adequately manifest the concept of customer value itself. Therefore, the modification of these tools...

... also stresses the need for organizations to systematically break the many norms. Design/methodology/approach This study looked at capturing the often‐overlooked component of poor quality cost via a simple function of measurement which requires an effortless yet painstaking way...

.../value The taxonomy and workarounds presented provide greater rigour, insight and legitimacy to the use of surrogate measures in scorecards. © Emerald Group Publishing Limited 2005 Performance measures Quality Kaplan and Norton (2004 , p. xii) suggest that balanced...

...K. Narasimhan B.D.   Ruben . Pursuing Excellence in Higher Education: Eight Fundamental Challenges . Jossey‐Bass , 2004 . 458 pp. , ISBN: 0‐7879‐6204‐X   £25.00 (hard back) © Emerald Group Publishing Limited 2005 --> Balanced scorecard Quality Business...

...K. Narasimhan F.P.   Dobb . ISO 9001:2000 Quality Registration Step by Step (3rd ed.) . Elsevier/Butterworth‐Heinemann , 2004 . 292 pp. , ISBN: 0‐7506‐4949‐6   £29.99 (paperback) © Emerald Group Publishing Limited 2005 --> Quality Quality assurance ISO 9001...

...Stanislav Karapetrovic Because of the avalanche of management system standards for business functions ranging from quality and environment to corporate social responsibility, integration of management systems that these standards describe has become a popular topic of research and practice...

...Jonas Hansson; Henrik Eriksson The question of whether an adoption of total quality management (TQM) improves the financial performance has been discussed for several years. Various studies have been conducted to examine the impact of TQM on financial performance, but there is still disagreement...

... is the product of a complex mixture of strategic components, which often exist in different paradigm curves, which need to be smoothed while the organisation transforms one quality era to the next. Proposes an empirically‐based framework of TQM transformation, following a synthesis of literature on quality...

...Eileen Drew This paper critically examines the Irish Government’s commitment to “Delivering better government”, in the context of achieving gender equality. The strategic management initiative (SMI) seeks highest quality of service delivery to customers in a modern flexible and professional manner...

...J.M. Juran Looks at the issues that are pertinent to leadership in quality, presenting the most common strategies used in quality initiatives. Discusses the quality improvement, planning and control processes. Concludes that there is a need for the evolution of a science of managing quality...

... model, shown in Figure 1 , since its introduction in 1992. This is also true for most of the other quality award models that have emerged (Porter and Tanner, 1998). This stems from the fact that the award models are intended to be instruments for comparing an organisation with other organisations...

...Catherine L. Wang; Pervaiz K. Ahmed This paper challenges a concurrent perception that total quality is a management fad and being replaced by business excellence, and suggests that quality is and will be a coherent part of, and a fundamental way to business excellence. This paper further proposes...

... reengineering, or continuous quality improvement. Second, we wish to compare the process of change to an ideal model of change, and see how closely practice followed theory. Case studies of six companies are developed from interviews of executives, reengineering team members, and other organizational members...

... as an extension of their normal service, using the Net to expand and improve their current co‐makership relationship with suppliers, and a step‐back‐and‐reflect approach to assess how the Internet might affect their business. © MCB UP Limited 2001 E‐commerce Performance Quality Internet...