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Journal Articles

HR excellence enablers and results: developing a scale for assessing key internal and external HR stakeholders’ perceptions

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Behrooz Ghlichlee
Journal: Management Research Review
Management Research Review (2024) 47 (6): 964–983.
https://doi.org/10.1108/MRR-11-2022-0807
Published: 05 February 2024
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Journal Articles

Frontline employees’ engagement and business performance: the mediating role of customer-oriented behaviors

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Behrooz Ghlichlee, Fatima Bayat
Journal: Management Research Review
Management Research Review (2021) 44 (2): 290–317.
https://doi.org/10.1108/MRR-11-2019-0482
Published: 12 August 2020
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