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Journal Articles

Shop‐floor communication and process management for quality performance: An empirical analysis of quality management

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Jing Zeng, Phan Chi Anh, Yoshiki Matsui
Journal: Management Research Review
Management Research Review (2013) 36 (5): 454–477.
https://doi.org/10.1108/01409171311327235
Published: 19 April 2013
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Journal Articles

Relationship between quality management information and operational performance: International perspective

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Phan Chi Anh, Yoshiki Matsui
Journal: Management Research Review
Management Research Review (2011) 34 (5): 519–540.
https://doi.org/10.1108/01409171111128706
Published: 26 April 2011
View article titled, Relationship between quality management information and operational performance: International perspective
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