.... Malaysia Small and medium-sized enterprises (SMEs) Character Banks Other management related topics SEM-PLS Creditworthiness Ministry of Higher Education Malaysia FRGS/1/2014/SS05/MMU/02/4 Collateral can be one of the factors that influences the bank’s decision to grant loans...

... collected through a large-scale survey of 700 line managers in Pakistani banks. The data were analysed using structure equation modelling. Findings The empirical results validate all of the study’s hypotheses, including the role of impersonal trust, which partially mediates the relationship between e...

... and cronyism (NFC). Design/methodology/approach The study used a quantitative research approach and respondents were sampled from private and public banks across the ten regions of Ghana using survey questionnaires. Overall, 127 branch managers and 997 subordinates were sampled. The collected data were...

...Subhash C. Kundu; Sandeep Kumar; Neha Gahlawat Purpose The purpose of this paper is to check the effects of empowering leadership on job performance of employees through the mediation of psychological empowerment. Design/methodology/approach Primary data were gathered from 418 Indian banking...

...Taghrid S. Suifan; Ayman Bahjat Abdallah; Marwa Al Janini Purpose The purpose of this paper is to examine the effect of transformational leadership on employees’ creativity in the Jordanian banking sector through the mediating effect of perceived organizational support. Design/methodology...

...Daphne Halkias; Yoosuf Cader; K. Kathleen O'Neill; Ayesha Ali Blooshi; Amena Ali Bakheet Al Shouq; Barra Hussain Mohamed Fadaaq; Farah Galal Ali Purpose The purpose of this paper is to gain insight into the extent that knowledge management (KM) is practiced by Islamic and conventional banks...

...Daphne Halkias; Khuram Shahzad Bukhari; Hayat M. Awan; Faareha Ahmed Purpose The purpose of this paper is to explore the perceived importance of management about various corporate governance dimensions being practiced in the Pakistani Islamic banking context. Design/methodology/approach AHP...

...Daphne Halkias; Mamunur Rashid; Islam Abdeljawad; Siti Manisah Ngalim; M. Kabir Hassan Purpose The purpose of this paper is to investigate customer‐centric corporate social responsibility (CSR) in Islamic banks of Bangladesh, Malaysia and the Arabian Gulf Region. The new framework is found from...

...Aayushi Gupta; Santosh Dev Purpose The purpose of this paper is to identify the factors impacting customer satisfaction in Indian banks and analyze their effects the level of customer satisfaction through a regression analysis. The primary contribution of this study is the analysis and resulting...

...Hanudin Amin Purpose The purpose of this paper is to analyze the probability of Islamic credit card usage intention among Islamic banks' customers. Financial cost, knowledge of Islamic credit card, attitude, financial recommendation and demographic items were examined in order to determine whether...

... to the intention to use CRM systems, among a sample of service providers. Data are collected from a sample of managers in a community bank. Findings Results indicate that the higher the perceived ease of use, the greater the perceived usefulness and the higher the intention to use CRM. Moreover, perceived...

...Fatima Vegholm Purpose This study analyzes the nature of relationships between banks and small and medium‐sized enterprises (SMEs) by drawing on the theory of relationship marketing (RM) and the concept of corporate image (CI). More specifically, the main purpose of this study is to investigate...

... that the person is satisfied. As there is a likelihood that when a customer makes a private complaint, such as spreading negative word‐of‐mouth criticisms, bank managers should pay more attention to those customers. Further, first comers are more likely to take part in a defection by doing business with another...

...James Poon Teng Fatt Claims that, in Singapore, there is intense competition among local banks, hence increasing emphasis is being placed on offering a high quality customer service. Investigates how customers choose which banks to use, taking into account factors such as non‐verbal communication...

...Kevin J. Sigler; Thomas Cornwell Explores a US bank CEO’s ideal compensation package as a way of attracting and retaining talented individuals. States that there must be a competitive base salary but that total compensation should include car, housing, retirement and health benefits., and stock...

...Jenifer Piesse The extent of forecasting usage is discussed, both from the point of view of its usefulness, and the factors which may influence the choice of techniques for a given application. © MCB UP Limited 1988 Banks Finance Forecasting United Kingdom 6 Management Research...

...Peter Cressey The bargaining structure in the Clearing Banks has changed from being highly centralised, to individual company bargaining with considerable divergence in remuneration, staff usage and job evaluation policies. © MCB UP Limited 1988 Banks Industrial relations United...

...Edward P.M. Gardener Capital adequacy appraisal has received growing emphasis as a central problem in modern bank risk management. Over the past decade significant UK bank management resources have been devoted to this problem; in the USA capital adequacy has been an important issue since...