... and the self-reporting nature of the survey may pose problems with method variance. Practical implications These findings have implications for Millennials as managers as they identify where resources should be invested including strengthening interpersonal communication skills, providing mentoring...

.... Moreover, the positive contribution of CQ to interaction involvement and job performance was significantly greater for those that had less call center work experience than those that had more work experience. Originality/value This study indicates that CQ not only matters in face-to-face communication...

...Jing Zeng; Phan Chi Anh; Yoshiki Matsui Purpose This study empirically examines the effect of shop‐floor communication on implementation effectiveness of process management practices, and on the corresponding quality performance gained through process management implementation. It deals with four...

...Jeremy Berry Purpose The purpose of this paper is to determine Generation Y communicators' interest in government communications. Design/methodology/approach This paper outlines the results of a descriptive quantitative survey conducted with 39 students and recent public relations graduates...

... across two departments in an Information and Communication Technology (ICT) company operating in Australia. Design/methodology/approach Uses survey data from a medium size company in the ICT industry operating in Australia. There were 397 respondents to the survey. Findings Statistical analyses...

...Charles J. Margerison The article concentrates on why conversations go slow and fast; methods for slowing down and speeding up conversations; how to manage conversational time and meetings; implementing the principles for success. © MCB UP Limited 1988 Communication Human relations...

...Steven Golen Health services managers' perceptions of communications barriers were investigated by a questionnaire. The most serious barriers were so regarded whatever the manager's relative status. Lack of trust, resistance to change and the tendency not to listen ranked highly. Communication...

...Thomas Inman; Steven Golen; Louis Olivas A questionnaire survey of managers was used to identify what specific communications behaviours managers should have and how widely these were demonstrated in practice by the managers' superiors. The findings suggest that too many managers are more concerned...

... as well as within it. This presupposes a continuing systematic effort towards maintaining a network of contacts and communications and personal current awareness outside the organisation. Good communication between the librarian and management is stressed, as is the need for user education. The librarian...