... Organizational behavior PLS-SEM Engagement Loyalty Inducements Earning employee loyalty scale Due to prior loyalty research that includes job satisfaction, we test both its direct and indirect effects as part of the validation process for the EEL scale (through mediation analysis). As such, we...

...Francesco James Mazzocchini Purpose This study aims to explore how banks might enhance customer attitudinal loyalty in a wartime context, based on emotional attachment and psychological engagement with their digital tools, focusing on Ukraine. In conditions of geopolitical instability...

... the measurement structures, the findings did not support the compatibility frame but rather the proximity frame. This showed that the interpersonal bond to the workgroup serially mediates the explanatory effect of engagement on task performance. Practical implications The outcome re-emphasizes the importance...

... engagement in brand communities (BC). Design/methodology/approach BC participants (n = 503) completed a cross-sectional survey for this research. Analysis was performed using PLS-SEM via SmartPLS (v. 4.1.0.2) and the novel Necessary Condition Analysis (NCA). Findings An integrative KITE...

...Dorothea Kossyva; Georgios Theriou; Vassilis Aggelidis; Lazaros Sarigiannidis Purpose The purpose of this study is to present a systematic literature review in the research area of engagement focusing on employee and work engagement. In this respect, this study aims to focus on the definitions...

...Robyn Dunlop; Caren Brenda Scheepers Purpose The purpose of this study is investigating the influence of leadership on work engagement. The definition of leadership is primarily couched in culturally masculine terms (and known as an agentic leadership style) that disfavours women, who are often...

...Behrooz Ghlichlee; Fatima Bayat Purpose Within the retail banking sector, the customer-centric business model has become an important and new business trend in recent years. The enhancement of the frontline service employees’ engagement and their customer-oriented behaviors are among the key...

... initiative. On the one hand, a country crisis poses as an obstacle to build change initiative credibility. On the other hand, an economic downturn may represent a retention mechanism. This study allowed the authors to draw a diagram with four groups of people based on their engagement with the organization...

...Manjiri Kunte; Parisa Rungruang Purpose Studies suggest that engagement is related with organizationally desired outcomes, including performance, productivity, profitability, employee retention, organization citizenship behavior and employee well-being. Despite its practical relevance...

...Erin R. Fluegge-Woolf Purpose – This paper aims to examine the relationship between workplace fun and three elements of job performance: task performance, organizational citizenship behaviors and creative performance. Positive affect and engagement are proposed as mediators of the relationships...