...Alka Rai; Piyali Ghosh; Ragini Chauhan; Richa Singh Purpose This study aims to explore the possibility that rewards and recognition may be instrumental in improving both in-role and extra-role performances of retail sales associates, with an underlying mediating role of employee engagement...

...Aaron Cohen; Mohamed Abedallah Purpose – This study aims to examined the relationship between emotional intelligence (EI), self-efficacy and two outcome variables: in-role performance and organizational citizenship behavior (OCB). The study also examined whether burnout mediates this relationship...

...Ishfaq Ahmed; Wan Khairuzzaman Wan Ismail; Salmiah Mohamad Amin Purpose – This paper aims to investigate the association between leader–member exchange (LMX) and perceived organizational support (POS) and their impact on job involvement, in-role performance and extra-role behavior. Design...