...Jing Zeng; Phan Chi Anh; Yoshiki Matsui Purpose This study empirically examines the effect of shop‐floor communication on implementation effectiveness of process management practices, and on the corresponding quality performance gained through process management implementation. It deals with four...

..., and the relationships between the adoption of sustainability practices, stakeholder interaction, and product and process innovation. United States of America Manufacturing industry Small to medium‐sized enterprises Innovation Stakeholders Process management Sustainability Environmental Social Stakeholder...

... be in charge of the process, and should also be process manager. The process owner should create awareness of different types of make‐or‐buy decisions. Originality/value Recently, make‐or‐buy decision processes are considered strategic decision processes, but neither in research nor industry is it clear...

... from a new context – India's dynamic outsourcing environment. Novel explanations are offered of how SMEs that outsource business process offshore meet their skill development needs. © Emerald Group Publishing Limited 2011 India Small to medium‐sized enterprises Process management...

... on industrial coordination and strategy, or the economics of ICT standards, are especially needed. © Emerald Group Publishing Limited 2010 Process management Business development Human resource management Information systems Recruitment Standardization To answer this question, we...

... of external returns include toll manufacturers, contract manufacturers, sales, direct sales routes, recyclers, and laboratory samples. © Emerald Group Publishing Limited 2006 Process management Supply chain management Returns Waste minimization Corporate social responsibility Problem...