...Jing Zeng; Phan Chi Anh; Yoshiki Matsui Purpose This study empirically examines the effect of shop‐floor communication on implementation effectiveness of process management practices, and on the corresponding quality performance gained through process management implementation. It deals with four...

... Stakeholders Process management Sustainability Environmental Social Stakeholder relations Sustainability, which can be described as balancing environmental, social, and economic outcomes in order to endure, is being recast as a way to unleash innovation (Nidumolu et al., 2009 ; Jenkins...

... be in charge of the process, and should also be process manager. The process owner should create awareness of different types of make‐or‐buy decisions. Originality/value Recently, make‐or‐buy decision processes are considered strategic decision processes, but neither in research nor industry is it clear...

..., to report the extent to which they invest. Thus, training investment is voluntary and varies from industry to industry. © Emerald Group Publishing Limited 2011 India Small to medium‐sized enterprises Process management Outsourcing Training Human resource strategies Small...

... Emerald Group Publishing Limited 2010 Process management Business development Human resource management Information systems Recruitment Standardization An archetype process that is documented and modularized and that contains specificities in only a low number of process activities...

... and on bringing managerial issues to the attention of companies that are handling these returns and seeking to improve their performance on returns. © Emerald Group Publishing Limited 2006 Process management Supply chain management Returns Waste minimization Corporate social responsibility...