... performance. Originality/value Although the existing literature of quality management highlights the importance of communication and information management for the successful implementation of quality management, little detailed study has been conducted on how specific types of communication support...

...Phan Chi Anh; Yoshiki Matsui Purpose The purpose of this paper is to examine whether quality management information (QMI) can be a source of competitive advantage and should be managed strategically. Design/methodology/approach Analysis of variance and regression techniques were applied...