... (2005) and Tateosian (2004) as a point of departure with the aim of developing greater understandings of aesthetics and spirituality as they are manifest in the Australian services sector. © Emerald Group Publishing Limited 2010 Australia Service industries Employee behaviour Employee...

... behaviour Customer loyalty Banks Service industries Turkey The banking industry has grown rapidly to be one of the most important business sectors in Turkey. In September 2006, the size of the banking industry is 88.2 per cent of total financial sector in Turkey. There were 51 banks in September...

... Performance management Service industries Singapore In recent years Six Sigma as a quality improvement methodology has gained considerable attention (Basu, 2004). Introduced by Motorola in 1980s, the first wave of organizations to use Six Sigma was Allied Signal, Texas Instruments, Raytheon...

... Manufacturing industries Service industries Spain To test the influence of the variables identified in the previous section, in the empirical test we use data from the survey on technological innovation in firms carried out by the The National Statistics Institute (NSI), in 2000, which is contained...

..., interactions are mainly informational and value is produced, not created. © Emerald Group Publishing Limited 2008 Communication technologies Service industries Customer relations The trend in manufacturing firms towards the provision of services related to the goods produced has been...

... representing knowledge‐intensive services and competitive aspects were developed and extracted from both internal and external industry resources, as a way to capture firms” knowledge combinations. Knowledge management systems Service industries Competitive advantage Organizational innovation Spain...

... – highlighting potential effects of culture, method and measure variance. To the knowledge of the researcher no prior study has attempted to address these issues in the Greek context, unfamiliar to many readers. Customer satisfaction Customer loyalty Customer retention Gender Service industries Greece...

... only employee empowerment and customer focus had a significant effect on market orientation. Research limitations/implications A wider sample can be used for any future study, which can be generalized to the service industry with multiple responses from different individuals and management levels...

... by the individual. Considers the way companies sell such aspects of their service and the difficulties faced by employees who are asked to carry out such roles. © MCB UP Limited 2001 Individual behaviour Service industries Roles Personality Volume 24 Number 3/4 2001 THE MANAGED HEART...

... industries © MCB UP Limited 1988 62 Management Research News Volume 11 Number 1/2 1988 Industrial Relations in Service Industries with particular reference to the Hotel and Catering Industry R. A. Ebsworth Service industries in the U.K. have traditionally been characterised by low rates of trade...

...J. Lees; B.G. Dale A postal questionnaire survey of quality circles in the UK service sector has been completed. It was revealed that there are no major differences in the characteristics of circle programmes in the service and manufacturing organisations. However, service industries need...