... and Cropanzano, 1996). The sample for the study consisted of managers working in the Indian service industry. Interviews were conducted face to face and the average time spent on each interview was approximately 40 min. Before starting an interview, the researcher established rapport by conveying the main...

... Emerald Publishing Limited Licensed re-use rights only Transfer of training Perceived organizational support Service industry Job satisfaction Self-efficacy Banking sector Developing economy Organizational theory and behavior Transfer of training is one of the major concerns...

... in services branding and that staff commitment has to precede customer commitment. The authors conclude their work with two suggestions. Firstly that the relative importance of the three major criteria could be tested in a variety of service industries differing in their balance of service characteristics...