... also reveal that Egyptian telecommunications companies have primarily emphasized the use of structural and relational capital to enhance their service quality (SQ) and performance outcomes (POs). Moreover, SQ was found to significantly and partially mediate the effect of organizational capitals (OCs...

...Md Karim Rabiul; Md. Kamrul Hasan; Mahadi Hasan Miraz; Rashed Al Karim Purpose Drawing on conservation of resources (CoR) and speech act theories, the authors tested the relationship between managers’ motivating language (ML) and employee service quality and psychological relatedness...

...Abd-Elrahman Hassanein Abd-Elrahman Purpose This study aims to empirically explore telecommunications service quality (SQ) and its impact on the customer loyalty (CL) through a mediating impact of customer satisfaction (CS) during the COVID-19 pandemic crisis. Design/methodology/approach...

... department. Additional studies are needed to test if the results are not department (institution)-specific. Practical implications This study provides strategic directions for management to improve the critical aspects of the system by providing the inputs to the extent to which the service quality...

..., relatively little attention has been devoted in the academic literature to studying operations in DMV offices, especially as it relates to service quality and productivity. In an attempt to address the same, this paper aims to present the results of a study of DMV offices across the USA through a nationwide...

... of Internet banking is an important issue for banking industry and users. Design/methodology/approach – Service quality and trust were incorporated in the TAM together with demographic variables. The data were collected using Google Docs from 110 Omani Internet banking users. A two-staged regression...

...Nusrah Samat; T. Ramayah; Norizan Mat Saad Purpose The main purpose of this study is to explore the relationship between total quality management (TQM) practices and service quality as well as the relationship between TQM practices and market orientation. Design/methodology/approach Structured...

... Limited 1999 Service operations Prostitution Service quality Management Research News Biographical Note Peter Jones is at the Gloucestershire Business School, Cheltenham & Gloucester College of Higher Education, and John Pratten is at the Manchester Metropolitan University. Buying...

... - Paul Berthon is in the Cardiff Business School, University of Wales, Aberconway Building, Colum Drive, Cardiff, Wales, CF1 3EU, United Kingdom. A Framework for Research in Internal Marketing and the Study of Service Quality: Some Propositions by Marelise Pitt, Johan Bruwer, Deon Nel and Jean - Paul...

... service Service quality Singapore Management Research News Biographical Note James Poon Teng Fatt is a lecturer in the School of Accountancy and Business, Nanyang Technological University, Nanyang Avenue, Singapore 639798 The Effect of Nonverbal Cues on Bank Patrons by James Poon Teng Fatt...