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Keywords: Telecommunications
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Journal Articles
Telecommunications service quality, customer satisfaction and customer loyalty in pandemic times
Available to Purchase
Journal:
Management Research Review
Management Research Review (2023) 46 (8): 1112–1131.
Published: 29 December 2022
...Abd-Elrahman Hassanein Abd-Elrahman Purpose This study aims to empirically explore telecommunications service quality (SQ) and its impact on the customer loyalty (CL) through a mediating impact of customer satisfaction (CS) during the COVID-19 pandemic crisis. Design/methodology/approach...
Journal Articles
Managing for excellence in the telecommunication industry
Available to Purchase
Journal:
Management Research Review
Management Research News (2000) 23 (7-8): 139–142.
Published: 01 July 2000
...Leonard F. Polak; Brian H. Kleiner Provides a brief history of the telecommunications industry before concentrating on today’s competitors and their products. Introduces AT&T and US West and attempts to compare the two in terms of managing excellence. Looks at factors called “a bias for action...
