Issues

Special Issue: 11th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Guest Editor: Stephen Town

Guest editorial

Stephen Town
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Social networks and relational capital in library service assessment

Paul Bracke
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Editorial

Joan Stein
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Identification and development of patron personas for an academic library

Holt Zaugg; Scott Rackham
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Demonstrating value in research libraries: the shared service standards initiative

Tracey Stanley; Jackie Knowles
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Developing a matrix and using self-reported scoring to measure librarian engagement on campus

Kelly Broughton
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What role for libraries in learning analytics?

Margie Jantti; Jennifer Heath
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Seven stories of performativity and advocacy: a review of the published work of Stephen Town

Sheila Corrall
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Using Copac data to benchmark collections

Ruth Elder; Diana Massam
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EBL ebook use compared to the use of equivalent print books and other eresources: A University of Massachusetts Amherst – MINES for Libraries® case study

Rachel Lewellen; Steven Bischof; Terry Plum
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Capturing the student user experience (UX) in York and Loughborough University Library buildings

Katie Burn; Matthew Cunningham; Liz Waller; Emma Walton; Graham Walton
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Visualizing the library as place

Lauren Mandel
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