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Issue
1 April - Volume 3, Issue 1, Pages 5 - 28
1 August - Volume 3, Issue 2, Pages 43 - 110
1 December - Volume 3, Issue 3, Pages 117 - 152
Volume 3, Issue 2
1 August 2002
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Cover Image
ISSN
1467-8047
EISSN
1758-6925
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In this Issue
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Lis-perf-measures July 2002
Pat Gannon-Leary
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5th Northumbria International Conference on Performance Measurement in Libraries and Information Services
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Introduction
The maturation of assessment in academic libraries: the role of LibQUAL+
Colleen Cook
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LibQUAL+™ as transformative experience
Tom B. Wall
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Probing user perceptions of service quality: using focus groups to enhance quantitative surveys
Gwyneth H. Crowley
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Charles L. Gilreath
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LibQUAL+™ as a confirming resource
Joseph F. Boykin
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LibQUAL+™ spring 2001 comments: a qualitative analysis using Atlas.ti
Julie Anna Guidry
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Using LibQUAL+™ to improve services to library constituents: a preliminary report on the University of Nebraska‐Lincoln experience
Beth McNeil
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Joan Giesecke
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Continuous assessment at Washington State University Libraries: a case study
Sarah K. McCord
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Mary M. Nofsinger
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LibQUAL+™ and the small academic library
Wanda Dole
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LibQUAL+™ at Miami University: a look from outside ARL
Judith A. Sessions
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Alex Schenck
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Aaron K. Shrimplin
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Extracting meaningful measures of user satisfaction from LibQUAL+™ for the University Libraries at Virginia Tech
Eileen E. Hitchingham
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Donald Kenney
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Book Review
An Action Plan for Outcomes Assessment in Your Library
Rowena Cullen
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Foreword
Foreword
A. Parasuraman
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