Issues

End notes

Lis-perf-measures July 2002

Pat Gannon-Leary
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5th Northumbria International Conference on Performance Measurement in Libraries and Information Services

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Introduction

The maturation of assessment in academic libraries: the role of LibQUAL+™

Colleen Cook
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LibQUAL+™ as transformative experience

Tom B. Wall
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Probing user perceptions of service quality: using focus groups to enhance quantitative surveys

Gwyneth H. Crowley; Charles L. Gilreath
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LibQUAL+™ as a confirming resource

Joseph F. Boykin
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LibQUAL+™ spring 2001 comments: a qualitative analysis using Atlas.ti

Julie Anna Guidry
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Using LibQUAL+™ to improve services to library constituents: a preliminary report on the University of Nebraska‐Lincoln experience

Beth McNeil; Joan Giesecke
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Continuous assessment at Washington State University Libraries: a case study

Sarah K. McCord; Mary M. Nofsinger
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LibQUAL+™ and the small academic library

Wanda Dole
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LibQUAL+™ at Miami University: a look from outside ARL

Judith A. Sessions; Alex Schenck; Aaron K. Shrimplin
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Extracting meaningful measures of user satisfaction from LibQUAL+™ for the University Libraries at Virginia Tech

Eileen E. Hitchingham; Donald Kenney
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Book Review

An Action Plan for Outcomes Assessment in Your Library

Rowena Cullen
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Foreword

Foreword

A. Parasuraman
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