Issues

Editorial

Editorial

Sandra Parker
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Lis-perf-measures 2004

Lis-perf-measures 2004

Susan Childs
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The eVALUEd toolkit: practical evaluation help for academic libraries

Stella Thebridge
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Utilizing points of differentiation to enhance competitiveness and growth: some thoughts for consideration

Rocky J. Dwyer
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Assessing and improving service performancefor maximum impact: insights from a two‐decade‐long research journey

A. Parasuraman
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The dimensions that construct the evaluation of service quality in academic libraries

Haruki Nagata; Yoshinori Satoh; Sarah Gerrard; Päivi Kytömäki
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