Issues

Beyond service quality dimensions in higher education and towards a service contract

Jennifer Rowley
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Service quality in education: a student perspective

Mathew Joseph; Beatriz Joseph
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Multi‐models of quality in education

Yin Cheong Cheng; Wai Ming Tam
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Assuring quality in Access Courses ‐ the authorized version

David Wilkinson
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The academic quality audit of an Asian postgraduate university

Michael Connelly
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Internal academic quality audit in UK higher education: part II ‐ implications for a national quality assurance framework

Norman Jackson
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