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Journal Articles

The development of a conceptual model of student satisfaction with their experience in higher education

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Jacqueline Douglas, Robert McClelland, John Davies
Journal: Quality Assurance in Education
Quality Assurance in Education (2008) 16 (1): 19–35.
https://doi.org/10.1108/09684880810848396
Published: 01 February 2008
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Journal Articles

The effect of academic culture on the implementation of the EFQM Excellence Model in UK universities

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John Davies, Alex Douglas, Jacqueline Douglas
Journal: Quality Assurance in Education
Quality Assurance in Education (2007) 15 (4): 382–401.
https://doi.org/10.1108/09684880710829965
Published: 02 October 2007
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