... Virtual learning environment Post-pandemic pedagogy United Kingdom The organisation and management of higher educational (HE) courses are crucial in ensuring a positive student experience leading towards successful student progression (Ugur, 2020). It constitutes all the aspects of HE curricular...

... through online education enables students to share a sense of responsibility and responsibility (Bond et al., 2018). So, it will be plausible to explore key challenges faced by students during the online learning environment and its adaptability. Pakistan United Kingdom Students...

... United Kingdom In his independent review of higher education funding, Lord Browne placed the student at the centre of his recommendations. The combination of higher fees and improved information arguably treats students as informed consumers and there is a corresponding growth in the number...

... Social inclusion Higher education Government policy Academic standards Australia United Kingdom Governments in many countries such as Australia, the UK, the USA, New Zealand and South Africa have set targets to increase the access and participation of disadvantaged students in higher...

... management Quasi‐education market External quality review Internal auditing Colleges Quality audit United Kingdom Colleges The purpose of this paper is to explore quality assurance (QA) systems within English Sixth Form Colleges (SFCs). In Cartmell et al. (2001) , “Sector‐wide...

...@leedsmet.ac.uk © Emerald Group Publishing Limited 2011 Change management Quality improvement Higher education Teaching methods Attitudes Continuous improvement Students Organizational structures Morale United Kingdom Although changes may seem to come upon us without warning...

... however, been behind many countries such as Australia and the USA in collecting such annual student survey data. © Emerald Group Publishing Limited 2010 United Kingdom Students Universities Quality assurance Internal auditing Feedback to show how valuable the NSS...

...). Quality assurance Quality improvement E‐learning Higher education United Kingdom Traditional campus‐based universities are increasingly using technologies to support the delivery of their courses, resulting in a range of models of technology enhanced provision. For the purposes of this paper...

... at: bjorn.stensaker@nifustep.no © Emerald Group Publishing Limited 2008 Quality assurance Examinations Higher education Denmark United Kingdom Norway To provide students in higher education with a grade is probably the most central quality assurance procedure in higher education. However...

... an exploratory empirical study. Customer services quality Service quality assurance Postgraduates Higher education United Kingdom Qualitative convergent in‐depth interviews were used to identify the service attributes deemed important to postgraduate students when rating their service...

.... Jacqueline Douglas can be contacted at: j.a.douglas@jmu.ac.uk © Emerald Group Publishing Limited 2008 Critical incident technique Students Experience Quality standards Higher education United Kingdom Successive UK governments have attempted to reorganize the public sector...

... Limited 2007 European Foundation for Quality Management Total quality management Organizational culture Universities United Kingdom This paper focuses on the effect of academic culture on the implementation of the European Foundation for Quality Management (EFQM) [1] Excellence Model...

... disquiet amongst academic staff about the quality processes and scepticism about their benefit. Blythman (2001) looked at academic staff perceptions of the process of Quality Assurance Agency Subject Review in the United Kingdom. Her research made a number of useful findings one of which...

... be contacted at: A.J.Smith2@lboro.ac.uk © Emerald Group Publishing Limited 2007 Universities Communication technologies Service levels Quality SERVQUAL United Kingdom Given the extent of testing that has been carried out on the SERVQUAL instrument in both the public and private...

... Emerald Group Publishing Limited 2006 Service levels Higher education Students Surveys United Kingdom Students' opinions about all aspects of academic life are now sought by educational institutions worldwide, generally, in the form of a satisfaction feedback questionnaire...

... system components. The systems approach can also be effectively applied at a micro level, for example at the level of an individual unit of study (Slack et al., 2004, p. 21). © Emerald Group Publishing Limited 2006 Quality Higher education United Kingdom In many countries...

... be required to approach a university for validation of degree‐level courses. Provision was made for polytechnics to change their title to university, subject to Privy Council approval of the new name. © Company 2005 Quality Higher education Educational policy United Kingdom The UK has...

... Leadership Higher education European Foundation for Quality Management United Kingdom The literature identifies “leadership” as one of the critical success factors for sustaining continuous improvement in any organisation (Zairi, 1994 ; Taffinder, 1995, p. 37, 138). The title of this article...

... 2004 Teaching Quality Higher education Government policy United Kingdom Achieving change in the culture of a higher education system is inevitably a long and difficult process – especially in one which has a long history, a strong sense of its identity and a tradition of autonomy...

... in the process associated with the formulation of quality judgements. In the educational quality contexts, Worthington (2002) identifies three hypotheses on which there has been some research, but for which no clear answers emerge. These are: © MCB UP Limited 2003 Students Feedback United Kingdom...